Is it progress?
If any clients have noticed a slightly slower than usual service this week, we do apologise.
We have been forced into upgrading our perfectly serviceable specialist computer software for the new “improved” version. The transition has not been as smooth as we were promised – by a long way – and things are fairly chaotic. Many of the promised functions do not work; many others were clearly designed by a computer expert who has not the first idea of what goes on in an insurance brokerage office.
BUT all of our clients have their cover in place and their issues dealt with so that’s a big thank you to our excellent team.